Frequently Asked Questions

Still have questions? Here are some more details to help you with your firewood shopping experience. Reach out anytime if you need further assistance!

1. Can I track my order?

Yes, once your order is processed, we’ll send you an email with tracking details so you can follow its journey to your door.

2. Do you offer refunds or returns?

If there’s an issue with your order, please contact us within 7 days of delivery. We’ll work with you to make things right.

3. Is your wood sustainably sourced?

Yes, we’re committed to providing high-quality firewood while also respecting sustainable sourcing practices.

4. How do I know which wood is best for my needs?

Each product page has detailed information about the wood’s characteristics. Feel free to contact us for personalized recommendations.

5. Can I buy firewood in bulk?

Absolutely! We offer bulk order options. Please reach out to discuss your specific needs and available discounts.

6. How do I store the firewood once it’s delivered?

We recommend storing firewood in a dry, ventilated area to keep it in perfect condition for use.

What They Say

I’ve been using Stokkies for all my braai needs, and I couldn’t be happier! The wood is top-notch—burns hot and lasts longer than anything I’ve tried before. Plus, the delivery is always on time. Highly recommend!

As a braai enthusiast, finding the right wood is crucial. Stokkies Wood delivers the best firewood I've ever used. It’s well-seasoned, burns evenly, and makes every braai a success. I wouldn’t trust anyone else!

I love how easy it is to order from Stokkies. The website is simple to use, and they always deliver on time. The quality of the firewood is exceptional—whether it's for a family gathering or a quiet night by the fire.

1. What types of wood do you offer?

We offer a variety of wood types including Stompies, Firewood, Dry Wood, Boma Wood, Namibian Hard Wood, Premium Wood, and more.

2. Is your wood ready to use for braais and fireplaces?

Yes, our wood is properly seasoned and ready to use for both braais and fireplaces, ensuring a great burn and minimal smoke.

3. How long does delivery take?

Delivery usually takes between 1-3 business days within Gauteng. We aim to get your order to you as quickly as possible.

4. Do you deliver outside of Gauteng?

Currently, we focus on delivering within Gauteng, but feel free to contact us to discuss any special arrangements.

5. What payment methods do you accept?

We accept secure online payments via credit/debit cards, EFT, Payfast and other popular methods to make your purchase easy.

6. Can I pick up my order instead of having it delivered?

Yes, we offer a pickup option. Just select “Pickup” at checkout, and we’ll provide the location and pickup details.

1. Do you offer bulk discounts?

Yes, we offer bulk discounts for larger orders. Please contact us for details if you’re interested in a bulk purchase.

2. What is the best wood for a braai?

Our Namibian Hard Wood and Premium Wood are great choices for a braai, providing excellent heat and a long-lasting burn.

3. Are your firelighters eco-friendly?

Yes, we offer eco-friendly firelighters that are effective and safe for both indoor and outdoor use.

4. How should I store my firewood to keep it dry?

It’s best to store firewood in a dry, covered area with good air circulation to keep it seasoned and ready to burn.

5. Do you offer customized wood bundles?

Yes, we can customize wood bundles based on your specific needs. Contact us to discuss your preferences.

6. What is your return policy?

If you’re not satisfied with your purchase, please reach out within 7 days of delivery, and we’ll work with you to make it right.

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